A new study shows primary care providers' (PCPs') electronic workload was already growing when the pandemic hit, and continued to increase 3 years later.
The study, published yesterday in the Annals of Family Medicine, suggests PCPs may be at risk from burnout considering the high after-hours demand to complete electronic health records (EHR) and answer patient email messages after clinic hours.
The study was based on EHR use by 141 academic PCPs practicing family medicine, internal medicine, and general pediatrics within the University of Wisconsin-Madison health system during four periods: May 2019 to February 2020; June 2020 to March 2021; May 2021 to March 2022; and April 2022 to March 2023.
Over the course of the study period, average daily use of three electronic message systems increased, including MyChart messages (+5.4 messages, 55.5%), prescription refills (+2.3 messages, 19.5%), and eConsults (+0.12 messages, 61.0%).
30 more minutes on EHR per day
Time spent on EHR and patient messages outside of clinic hours also increased by 6.4 minutes (8.2%) on days with scheduled appointments and 13.6 minutes (19.9%) on days without scheduled appointments. For PCPs, EHR tasks per 8-hour clinic days took almost 30 more minutes in April 2022 to March 2023 compared with the pre-pandemic period, increasing by 7.8%.
The rapid shift to virtual care at the onset of the COVID-19 pandemic likely influenced patient expectations .
"The rapid shift to virtual care at the onset of the COVID-19 pandemic likely influenced patient expectations regarding telemedicine and portal access, and some patients may expect same-day responses directly from their PCP in lieu of an in-person or telemedicine visit," the authors wrote. "It is imperative health systems develop strategies to change the overall EHR workload trajectory to minimize PCPs' occupational stress."